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Mental Health and Design


"Designing A Product With Mental Health Issues In Mind"


This article grabbed my attention because I glimpsed the subheading “positive friction”. The article offers a great design example: blister packaging for pills, something which I had never even questioned. Positive friction is a design tool that allows us to insert speed bumps into an experience in order to bring about a positive effect or offer a safety net. With relevance to our studies this past week, it is an interesting example of how and when to break design principles. For products that appeal to a wide range of people, breaking these rules becomes a delicate balancing act of not turning off customers who don’t have a need for speed bumps (although there are certainly many examples in which Patricia Moore’s theory that making things better for a vulnerable group will undoubtedly make them better for all people). The article goes on to detail what Monzo is and how it works. Their goal is to hold people accountable while giving them the tools to take action when things go wrong -- as opposed to simply alerting them that something is wrong. The app is working to facilitate relationships and interactions between people, a perfect example of humans and technology working together. As a UX designer, I enjoy reading about these kinds of examples since they can help inform my research methods and decisions when it come to following best practices.